Training Team Lead: Field Operations

About the role

We are hiring a Training Team Lead to run the training function for our Field Operators (FOs) and manage a distributed team of trainers across multiple cities. Rather than running isolated training sessions yourself, you will be responsible for overall training quality, consistency, and results nationwide.

What you'll do

• Own the Training Function
• Manage the full Field Operator training lifecycle nationally, including onboarding, practical training, field practice, evaluations, certification
• Build and continuously improve a standardized curriculum, SOPs, talking points, assessments, and certification criteria so every city trains the same way to the same bar
• Localize content (language, examples, environment types) without diluting the standard
• Build, Lead and Deploy the Trainer Team

What you need

• 3–6 yrs of experience
• Excel
• SOP writing
• Reporting
• Process improvement
• Documentation
• Any graduate