Voice process

About the role

Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the team. Conducting quality assurance surveys with customers and providing feedback to the staff.

What you'll do

• Managing a team of representatives offering customer support
• Overseeing the customer service process
• Resolving customer complaints brought to your attention
• Creating policies and procedures
• Planning the training and standardization of service delivery

What you need

• 0–2 yrs of experience
• Voice process
• Communication
• Customer service
• Any graduate

What you get

• ₹1.8 L–₹2.4 L a year