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VP Global Customer Support

Ideagen·Hyderabad

Pay not statedLead levelFull-time

Read from the company's own careers page; you apply on their site.

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About the role

VP Global Customer Support at Ideagen. Strategic Leadership & Customer-Centric Vision.

What you'll do

  • Strategic Leadership & Customer-Centric Vision
  • Define and execute a customer support strategy that aligns with the company’s mission and growth objectives
  • Establish and monitor customer support metrics (e.g., CSAT, NPS, first-contact resolution
  • Team Building & Development
  • Implement training, mentoring, and career development programs to foster growth and engagement within the team

What you need

  • Customer service
  • CRM
  • Zendesk
  • Salesforce
  • Problem solving
  • BBA or B.Tech or B.E. or B.Sc or BCA

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