VP Global Customer Support

Ideagen·Hyderabad

Pay not statedLead levelFull-time

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About the role

VP Global Customer Support at Ideagen. Strategic Leadership & Customer-Centric Vision.

Strategic Leadership & Customer-Centric Vision
Define and execute a customer support strategy that aligns with the company’s mission and growth objectives
Establish and monitor customer support metrics (e.g., CSAT, NPS, first-contact resolution
Team Building & Development
Implement training, mentoring, and career development programs to foster growth and engagement within the team

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