Advanced Specialist, Business Analytics

About the role

This role aligns to industry level titles such as Customer Experience Analyst, Customer Analytics Specialist, Business Analyst – Customer Experience. The Advanced Specialist, Business Analytics for Customer Experience (CX) ensures data collection is consistent across the Pearson customer journey and enables teams with the ability to take action on the data.

What you'll do

• Own the end-to-end implementation of Customer Experience (CX) surveys, ensuring alignment with business objectives, measurement standards, and stakeholder requirements
• Manage stakeholder access to CX analytics, dashboards, and reporting to support timely, accurate, and actionable insights
• Lead testing and validation activities for CX metric collection to confirm data quality, technical readiness, and successful implementation
• Partner with business and technical teams to assess feasibility, clarify requirements, and ensure CX metric collection solutions meet defined needs
• Monitor usage, adoption, and performance trends to identify opportunities for improvement and drive increased engagement with CX insights

What you need

• Analytics
• Data warehousing
• Dashboarding
• B.Sc or BBA

Good to have

• JIRA
• SEO
• Google Ads
• Confluence