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Control Tower Associate I

ShipBob·Remote

Pay not stated1–2 yrsFull-timeRemote
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About the role

The Control Tower Associate I will join ShipBob’s growing Control Tower team responsible for understanding the unique strategic needs of our Midmarket merchants and delivering massive value to help facilitate their growth and success. The SME will work together with a Portfolio Success Manager(s) and/or Senior Merchant Success Manager(s) to support ShipBob’s largest merchants.

What you'll do

  • Support merchants to create Warehouse Receiving Orders (WROs) for inbound shipments as per Operations protocol
  • Review bill of Lading, manufacturer packing slips and based on those documents create Warehouse Receiving Orders for inbound shipments
  • Create and/or manage internal/external inventory transfers
  • Create and track B2B orders, Fulfilled by Amazon (FBA) orders, work orders (kitting, de-kitting, case breakdowns, disposal/donation) on behalf of the merchants
  • Schedule dock appointments for inbound and outbound shipments on OpenDock Nova or any applicable appointment scheduling tools

What you need

  • 1–2 yrs of experience
  • Sales
  • Internal controls
  • Power BI
  • Food safety
  • Customer success
  • Communication
  • Any graduate

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