Customer Service Associate – E-commerce Email Support – WFO – Siliguri, India

About the role

As a Customer Service Associate – E-commerce Email Support, you will work in a structured customer support environment where written communication, attention to detail, system navigation, and digital proficiency are important for handling customer requirements accurately and professionally. About the Role This e-commerce email support job in Siliguri is focused on written customer communication and digital support.

What you'll do

• Handle customer support communication through email and other approved digital support channels with clear and professional written communication
• Understand customer requirements and communicate relevant information accurately in Hindi and English according to customer preference
• Use internet and mobile applications, system navigation tools, MS Excel, and MS Word as required for customer support activities
• Work with CRM, telephony, and contact centre applications provided through the hosted Citrix Workspace environment
• Maintain accurate written communication while meeting required typing speed, grammar, sentence construction, and subject-verb agreement standards

What you need

• 0–2 yrs of experience
• Customer service
• Email support
• MS Office
• CRM
• Excel
• Data entry
• Class 12