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Delivery Manager – Operations

Gratitude·Kolkata

Pay not stated8–12 yrsFull-time
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About the role

Delivery Manager – Voice OperationsLocation: KolkataExperience: 8–12 YearsBand: BPO 4/5Salary: Up to ₹17 LPAJob Code: 434115Role OverviewWe are looking for an experienced Delivery Manager to lead international voice customer-service operations across one or more locations.

What you need

  • 8–12 yrs of experience
  • Customer service
  • Voice process
  • BBA or B.Tech or B.E. or B.Com

Good to have

  • Six Sigma
  • Reporting
  • Process improvement
  • Complaint handling
  • Operational risk
  • Root cause analysis

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