Delivery Manager – Operations
Gratitude·Kolkata
- Can I apply
- Needs BBA or B.Tech or B.E. · 8–12 yrs
- Pay
- Pay not stated
- Source
- From the company's careers page · today
- How to apply
- On Gratitude's own site
Early: posted 4 h ago on their own site
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About the role
Team Lead – International Voice OperationsLocation: KolkataExperience: 3–10 YearsBand: BPO 3/4Process: International Inbound / Outbound Voice Customer ServiceDomain: Customer Service OperationsJob Code: 434135Work ScheduleRotational shifts, including night/graveyard shifts, weekends, and public holidays.Job SummaryWe are looking for an experienced Team Lead to manage an international voice customer-service team supporting customers through inbound and/or outbound channels.The role will oversee…
What you need
- 3–6 yrs of experience
- Customer service
- Voice process
- Process improvement
- Any graduate
Good to have
- Six Sigma
- Reporting
- Team management
- Documentation
- Performance management
- CRM
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