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Responsibilities:• Handle advanced inbound and outbound customer calls professionally across electricity and gas customer-service processes.• Understand the complete customer concern through active listening, effective probing and review of account, billing, usage, payment and interaction history.• Own complex queries and difficult conversations from initial contact through resolution or appropriate escalation.• Explain high bills by reviewing relevant account information such as billing period,…
Gratitude·Kolkata
Gratitude·Kolkata
Gratitude·Kolkata
Capgemini·Kolkata