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Process Associate- Digital (Webchat and Email)

Gratitude·Kolkata

Pay not stated2–4 yrsFull-time
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About the role

The role focuses on understanding customer intent, resolving queries at first contact wherever possible, managing complex conversations, supporting retention, explaining billing and account information, and maintaining complete and compliant customer records.

What you'll do

  • Process Associate - Digital (Webchat and Email)Location: KolkataExperience:3-8 yearsDomain:Utilities – Electricity & Gas Customer ServiceProcess Type: Web Chat

What you need

  • 2–4 yrs of experience
  • Documentation
  • CRM
  • VBA
  • Any graduate

Good to have

  • Six Sigma
  • Customer service
  • Excel
  • Reporting
  • Complaint handling

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