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DGM - Digital Platforms, MarTech & E-Com

Mahindra & Mahindra·Mumbai

Pay not stated3–6 yrsFull-time
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About the role

traffic, conversion, average order value and retention store platform, site performance, uptime and development partners Oversee product pages, merchandising and SEO; run ongoing tests on product pages, cart and checkout Oversee order accuracy, fulfilment handoffs, returns and promotions; plan seasonal campaigns and launches

What you'll do

  • Own the ecommerce roadmap: traffic, conversion, average order value and retention
  • Manage the ecommerce website: store platform, site performance, uptime and development partners
  • Oversee product pages, merchandising and SEO; run ongoing tests on product pages, cart and checkout
  • Oversee order accuracy, fulfilment handoffs, returns and promotions; plan seasonal campaigns and launches
  • Own the martech stack: store platform, email/SMS, CRM, analytics and tag management

What you need

  • 3–6 yrs of experience
  • CRM
  • Salesforce
  • Customer service
  • Zendesk
  • Google Analytics
  • Shopify
  • MBA

Good to have

  • Cross-selling
  • SEO

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