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Hiring For Call Quality Analyst In Koperkhairne (BPO Call Center)

Lisa HR Consultancy·Navi Mumbai, Mumbai

Up to ₹28k a month0.5–4 yrsFull-time
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About the role

Hiring For Call Quality Analyst In Koperkhairne (BPO Call Center) at Lisa HR Consultancy. Conduct Quality audits on Calls and share feedback with agents.

What you'll do

  • Conduct Quality audits on Calls and share feedback with agents
  • Conduct compliance and Quality checks and ensure timely reporting
  • Drive continuous improvement - make recommendations and drive improvement
  • Strengthen Quality management processes/ framework to improve quality delivery
  • Ensure data management for all deliverables and be accessible without any delay

What you need

  • 0.5–4 yrs of experience
  • PowerPoint
  • Communication
  • Any graduate

What you get

  • Up to ₹28k a month

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