Junior Voice Analyst

About the role

This role involves verifying and collecting project information through calls, emails, voicemail follow-ups, and document reviews; confirming key details such as project stage, contacts, structural information, dates, and timelines; accurately entering validated data into internal systems; following established protocols and compliance standards; escalating unclear or inconsistent information to Team Leads; and consistently meeting accuracy, productivity, timeliness, and performance expectations.

What you'll do

• Make basic verification calls and send structured outbound emails using predefined scripts to collect project data (including voicemail follow-ups)
• Confirm specific data points such as project stage, company and contact information, structural details, critical dates, and timelines
• Follow defined call protocols, documentation standards, and compliance requirements
• Review simpler documents (e.g., permits, notices) to extract relevant project information
• Enter validated data accurately into IRIS and other internal systems

What you need

• 0–4 yrs of experience
• CRM
• Data entry
• Problem solving
• Any graduate