Voice Analyst

About the role

The role focuses on collecting, validating, and maintaining accurate project data through structured calls, emails, document research, and external sources.

What you'll do

• Conduct structured outbound calls and send structured outbound emails to confirm or collect missing project data in a timely manner (including follow-ups after voicemail)
• Review, interpret, and validate information from construction documents and external sources, including business articles, permits, RFPs, specifications
• Validate complex project attributes, including scope, valuation, timelines, and stakeholder roles, ensuring completeness and accuracy
• Draft clear, concise, and professional emails requesting specific information or clarifications from stakeholders
• Update IRIS and other internal systems with validated and verified information

What you need

• 4–6 yrs of experience
• CRM
• Voice process
• Data entry
• SOP writing
• Valuation
• Problem solving
• Any graduate