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Partner Success Manager

Swiggy·Mumbai

Pay not stated4–7 yrsFull-time
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About the role

The Partner Success Manager / Senior Account Manager will own the post-sales relationship with restaurant partners, ensuring successful adoption, active usage and measurable ROI. The role is central to driving partner satisfaction, retention and revenue growth while acting as a trusted growth advisor to restaurant partners.

What you'll do

  • Ensuring successful adoption, active usage and measurable ROI. The role is central to driving partner satisfaction
  • Partner Onboarding & Adoption
  • Own end-to-end post-sales onboarding of the product suite for assigned restaurant partners, including Digital Menu
  • Coordinate product setup, POS integration, QR deployment and account configuration, including menus, floor
  • Conduct structured product walkthroughs, demos and staff training to ensure smooth go-live within defined

What you need

  • 4–7 yrs of experience
  • CRM
  • POS
  • Customer success
  • Sales
  • Cross-selling
  • Upselling
  • Any graduate

Good to have

  • SOP writing

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