Renewals Executive

About the role

The Renewals Executive supports Bottomline’s recurring revenue by coordinating customer renewals end-to-end-triaging inbound requests, preparing renewal quotes, validating contract terms and pricing and ensuring renewals are closed accurately and on time.

What you'll do

• Manage incoming renewal-related requests through the shared Renewals inbox and case management system
• Review, triage, and respond to requests from customers, partners, and internal teams
• Communicate directly with customers and partners to resolve renewal-related queries or clarify contract and pricing information
• Route cases to the appropriate internal stakeholders where necessary, while maintaining ownership of progress and resolution
• Participate in team rotations responsible for managing the daily case queue and ensuring service levels are maintained

What you need

• 3–6 yrs of experience
• Sales
• Negotiation
• Customer success
• Salesforce
• Communication
• Any graduate