Senior Renewals Account Manager

About the role

Supervisor a team of Renewal Operation Analysts responsible for: Managing the renewal process from quote to obtaining the purchase order Engaging with customers using phone, email, or other media, on their upcoming renewals Delicately but professionally working through customer objections to secure on-time renewals

What you'll do

• Supervisor a team of Renewal Operation Analysts responsible for: Managing the renewal process from quote to obtaining the purchase order
• Engaging with customers using phone, email, or other media, on their upcoming renewals
• Responding to customer emails and requests within one business day of receipt
• Act as a point of escalation for any customers issues that the team encounters
• Training the team on renewal best practices so that they are enabled to meet and beat their targets

What you need

• 7–13 yrs of experience
• CRM
• Salesforce
• Communication
• Any graduate