Technical Account Manager(India, Remote)

About the role

Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry.

What you'll do

• Serve as the primary point of contact for key client accounts, building and maintaining strong relationships with clients
• Successfully handle onboarding of multiple clients simultaneouslyUnderstand clients' technical requirements and business objectives
• Collaborate with internal teams, including sales, product development, and customer support, to address client needs and resolve technical issues
• Develop and maintain a deep understanding of our AI-powered customer support solutions, and effectively communicate technical information to clients
• Identify opportunities for upselling and cross-selling our solutions to existing clients

What you need

• 2–3 yrs of experience
• CRM
• Salesforce
• AWS
• Zendesk
• Sales
• Cross-selling
• B.Sc or B.Tech or B.E. or BCA