Technical Account Manager

About the role

As a Samsara Technical Account Manager (TAM), you are the cornerstone of technical customer success. In this role, you will act as a trusted technical advisor, moving beyond traditional support to deliver measurable business value and drive the long-term adoption of the Samsara platform. Your mission is to proactively optimize your customers' technical health and mitigate risk, ensuring they achieve their desired outcomes.

What you'll do

• Drive Customer Impact & Value Realization: Go beyond technical support to consistently deliver measurable value
• Use AI to Transform the Customer Experience: Leverage AI-powered tools and insights to anticipate customer needs, personalize engagement, and deliver faster
• Execute Transformational Technical Account Management: Independently manage a portfolio of accounts
• Maintain accurate records of customer interactions and contribute to team-wide objectives
• Advise customers on best practices and troubleshoot complex technical issues with proficiency

What you need

• 7–13 yrs of experience
• Sales
• Salesforce
• Customer success
• Root cause analysis
• JIRA
• IoT
• Any graduate

Good to have

• Zendesk
• Tableau
• Python