Technical Product Manager

About the role

Overview We are looking for a Technical Product Manager to deliver Business Observability and AIOps initiatives for the Value Stream Monitoring (VSM) team. You will work with Observability Architects, engineering teams, partners and business stakeholders to plan and deliver the end to end monitoring of critical business processes important for Pepsico’s business.

What you'll do

• Plan, track and deliver Business Observability and AIOps projects end to end
• Coordinate monitoring tool integrations such as AppDynamics, Grafana, Elastic and other monitoring tools
• Onboard new business processes across sectors, through to handover to the sustain team
• Deliver service health dashboards, KPI reports and executive status updates
• Track outcomes such as MTTD/MTTR improvement, alert noise reduction and business value delivered

What you need

• Agile
• ServiceNow
• LLMs
• Grafana
• Any graduate

Good to have

• SAP
• Project management
• ITIL
• IAM
• Machine learning
• Root cause analysis