IT Lead
Weekday AI·Gwalior, Madhya Pradesh
- Can I apply
- Needs Diploma · 12–22 yrs
- Pay
- Pay not stated
- Source
- From the company's careers page · yesterday
- How to apply
- On Weekday AI's site: short form, ~5 min
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About the role
You will collaborate with various teams to deliver efficient support and enhance overall customer satisfaction. This role suits individuals with a robust technical background and excellent communication skills, particularly those who enjoy problem-solving and assisting clients. In this position, you will engage in troubleshooting activities, providing effective solutions and guiding users through various technical processes.
What you'll do
- Diagnose and troubleshoot technical issues
- Provide timely resolutions to customer inquiries
- Collaborate with team members to enhance support processes
- Document support interactions for knowledge management
What you need
- 2–5 yrs of experience
- Telecom
- Troubleshooting
- B.Sc or B.Tech or B.E. or BCA
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