IT Lead
Weekday AI·Gwalior, Madhya Pradesh
- Can I apply
- Needs Diploma · 12–22 yrs
- Pay
- Pay not stated
- Source
- From the company's careers page · yesterday
- How to apply
- On Weekday AI's site: short form, ~5 min
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About the role
As a Technical Support Executive, you will serve as the first point of contact for clients seeking technical assistance. Your primary responsibilities will involve diagnosing hardware and software issues, guiding users through step-by-step solutions, and thoroughly documenting client interactions. This role is ideal for individuals with strong problem-solving skills and a passion for helping others.
What you'll do
- Diagnose and resolve technical issues for clients
- Provide step-by-step guidance to users
- Document all client interactions and solutions
- Collaborate with the IT team to improve support processes
What you need
- 2–5 yrs of experience
- Hardware
- Troubleshooting
- Networking
- B.Tech or B.E.
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