Technical Account Manager Architect - India

About the role

This person can be remote in India, but must be open to regional travel as required for onsite customer visits. A TAM Architect will be successful in the role if they provide the following aptitude and approach: Highly technical with a focus on providing useful solutions to our users, customers, and prospects

What you'll do

• Provide architectural, technical, and migration guidance and assistance
• Lead projects, escalations, and meetings to enable ongoing user/customer success
• Ownership and oversight of L3 Support Cases and Escalations, working closely with the Support L1/L2 team
• Be present and available according to the scheduling and onsite travel required to deliver high-quality 24x7 Support in a global, distributed environment
• Assist with hiring and mentoring new team members

What you need

• 5–9 yrs of experience
• Sales
• AWS
• Linux
• Customer success
• GCP
• Kubernetes
• Any graduate

Good to have

• Azure